Terms and conditions

Invaders Amplification Webshop

English version – November 2026

Art. 1 – Purpose and scope

These General Terms and Conditions of Sale define the rights and obligations of the parties in connection with the online sale of products offered by Invaders Amplification on its website.

They apply to sales made to consumers and business customers in the countries and territories to which the seller offers delivery.

Any order placed on the website implies that the buyer has read and accepted these General Terms and Conditions of Sale.

The seller reserves the right to amend these General Terms and Conditions of Sale. The terms applicable to an order are those in force at the time the order is confirmed.

Sales may be concluded in French or English, depending on the languages available on the website.

Mandatory statutory provisions applicable to consumers shall remain fully applicable, notwithstanding any provision to the contrary in these terms and conditions.

Art. 2 – Products and prices

2.1. Product descriptions

The products offered for sale are those displayed on the Invaders Amplification website, subject to available stock or the seller's manufacturing capacity.

Each product is accompanied by a description setting out its main technical and aesthetic characteristics.

Photographs, illustrations, digital renderings and other product representations are provided for illustrative purposes. Although care is taken in preparing them, they cannot guarantee a completely accurate visual match with the delivered product, particularly with regard to colours, textures, materials and finishes.

Minor variations may occur due to the natural characteristics of wood, the materials used, artisanal manufacturing processes or individual screen display settings.

2.2. Standard products and made-to-order products

Invaders Amplification offers products available from stock as well as products manufactured or assembled to order.

Manufacturing and delivery times may vary depending on the model, the components required, supplier availability and the level of customisation requested.

Estimated timeframes are communicated to the customer before the order is confirmed or in the order confirmation.

2.3. CUSTOM SHOP and 3D configurator

Invaders Amplification offers a “CUSTOM SHOP” section, accessible in particular through a 3D configurator that allows customers to customise certain products before placing an order.

Customisation may include, in particular:

• The choice of Tolex colours and coverings;
• The choice of grille cloth;
• Wood finishes and wood species;
• Colours, logos and decorative elements;
• The aesthetic and technical configurations offered;
• Any other customisation option available in the 3D configurator or offered directly by Invaders Amplification.

Products manufactured individually on the basis of the customer's choices and specifications are considered customised products. Such orders are subject to the specific provisions concerning the right of withdrawal set out in Article 5 of these General Terms and Conditions.

Customers are asked to carefully check their entire configuration before confirming their order. The configuration summary approved by the customer shall serve as the reference for manufacturing the product.

Images and renderings produced by the 3D configurator are for illustrative purposes. Minor visual differences may exist between the digital rendering and the finished product.

2.4. Prices

Prices are stated in euros (€), inclusive of all applicable taxes (VAT included) where VAT is chargeable.

The applicable prices are those displayed on the website at the time the order is confirmed.

Delivery costs are shown separately before the order is finally confirmed.

The seller reserves the right to change prices at any time. However, the price charged shall be the price accepted by the customer when placing the order.

Any discounts or promotional offers are clearly indicated and applied in accordance with the conditions specified on the website.

Any customs duties, import taxes or administrative charges payable outside the European Union shall be borne by the buyer, unless otherwise stated at the time of ordering.

Art. 3 – Orders and order confirmation

To place an order, the buyer must:

• Provide the information required for identification and delivery;
• Select the products they wish to purchase;
• Where applicable, make the available customisation choices;
• Check the order summary, quantities, product specifications and total price;
• Accept these General Terms and Conditions of Sale;
• Confirm the order using a confirmation mechanism that clearly indicates the obligation to pay;
• Make payment using one of the methods offered on the website.

Confirmation of the order implies acceptance of the characteristics of the selected products, their price and these General Terms and Conditions of Sale.

For customised products, the choices made in the 3D configurator or communicated to the seller shall be deemed to constitute the manufacturing specifications approved by the buyer.

The buyer is responsible for ensuring that the information provided is accurate, particularly their contact details and delivery address.

An order confirmation will be sent to the buyer by email.

The seller reserves the right to contact the buyer to obtain clarification regarding an order, particularly in the event of an obvious error, an inconsistency in the configuration or the unavailability of a component.

If a product or a component essential to its manufacture is unavailable, the seller shall inform the buyer and, depending on the circumstances, offer an extended timeframe, an alternative solution subject to the customer's approval, or cancellation and a refund of the affected order.

Changes to a customised order cannot be guaranteed once manufacturing has begun. Any request for a change must be sent to the seller and is subject to the seller's approval and to any additional costs communicated to the customer.

Art. 4 – Delivery

4.1. Delivery times

Delivery times are estimates unless a specific date or binding timeframe has been expressly agreed with the buyer.

Products available from stock are generally dispatched as soon as reasonably possible after payment has been confirmed.

For made-to-order or customised products, delivery times depend in particular on the manufacturing process, the supply of components and any specific finishes requested.

Unless otherwise agreed, products shall be delivered no later than thirty days after the contract is concluded. If a different period is agreed with the consumer, it shall be clearly communicated before the contract is concluded.

In the event of a delivery delay, the applicable statutory provisions shall be observed. Where necessary, the buyer may grant the seller an additional reasonable period for delivery. If delivery still does not take place, the buyer may terminate the contract in accordance with the law.

4.2. Delivery address

Products shall be delivered to the address provided by the buyer when placing the order, within the geographical areas served by Invaders Amplification. The buyer is responsible for ensuring that this address is accurate.

4.3. Transport and transfer of risk

The products remain at the seller's risk until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of them.

Where the carrier has been independently selected by the consumer and that choice was not offered by the seller, the specific statutory rules governing the transfer of risk shall apply.

If a parcel is damaged, incomplete or shows any apparent irregularity, the buyer is encouraged to inform the seller as soon as possible and, where possible, provide photographs. This request does not limit any of the buyer's statutory rights.

Art. 5 – Right of withdrawal

5.1. Standard products

In accordance with the Belgian Code of Economic Law, consumers have a period of fourteen (14) calendar days in which to exercise their right of withdrawal, without having to give a reason, for distance sales contracts concerning standard, non-customised products.

This period begins on the day following the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product. Where several products in one order are delivered separately, the period begins on the day following receipt of the last product.

5.2. How to exercise the right of withdrawal

To exercise the right of withdrawal, the consumer must inform Invaders Amplification of their decision before the statutory period expires, by means of a clear and unambiguous statement.

This statement may be sent by email or post using the contact details provided in these General Terms and Conditions. The consumer may also use the model withdrawal form attached to these terms, although its use is not compulsory.

After notifying the seller of their decision, the consumer has a further fourteen (14) calendar days to return the product.

The direct costs of returning the product shall be borne by the consumer, unless otherwise agreed or required by mandatory law.

The consumer may handle the product only to the extent necessary to establish its nature, characteristics and functioning. The consumer may be liable for any diminished value resulting from handling beyond what is necessary to examine the product.

5.3. Exclusion of the right of withdrawal – CUSTOM SHOP and 3D configurator customised products

5.4. Refunds following a valid withdrawal

Where the right of withdrawal is validly exercised, Invaders Amplification shall reimburse the amounts due, including the initial standard delivery costs, in accordance with the conditions and time limits laid down by applicable law.

The refund shall be made no later than fourteen (14) calendar days after the date on which the seller is informed of the consumer's decision to withdraw.

The seller may withhold the refund until the product has been received or until the consumer has provided evidence that the product has been sent back, whichever occurs first.

Any additional costs resulting from the consumer's choice of a delivery method more expensive than the standard delivery method offered shall not be refunded.

5.5. Business customers

The statutory right of withdrawal granted to consumers does not apply to business customers acting in the course of their trade, business or profession.

Art. 6 – Payment and retention of title

The accepted payment methods are those displayed on the website at the time the order is placed.

Payment is due in accordance with the terms indicated during the order process.

Orders may be prepared or placed into production once payment has been confirmed, unless otherwise agreed in writing with the seller.

Where payment is made by bank transfer, preparation and manufacturing lead times begin when the funds have actually been received in the seller's bank account.

The products shall remain the exclusive property of Invaders Amplification until the order has been paid for in full, to the extent permitted by applicable law.

In the event of non-payment, the seller reserves the right to suspend performance of the order in accordance with applicable legal provisions.

No additional fee relating to a payment method shall be charged to the consumer beyond the limits permitted by law.

Art. 7 – Warranty and after-sales service

7.1. Legal guarantee of conformity

For sales made to consumers, products benefit from the legal guarantee of conformity provided for under Belgian law. This guarantee lasts for two (2) years from delivery of the goods, in accordance with the applicable statutory provisions.

It covers any lack of conformity existing at the time of delivery and becoming apparent during the statutory period.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, including repair or replacement of the product free of charge, subject to the statutory conditions.

Where repair or replacement is impossible, disproportionate or is not carried out under the conditions required by law, the consumer may be entitled to a price reduction or termination of the contract in accordance with the applicable provisions.

Consumers are encouraged to notify the seller of the defect as soon as possible and no later than two months after discovering it.

7.2. Invaders Amplification commercial warranty

In addition to statutory warranties, Invaders Amplification offers a commercial warranty of two (2) years covering defects in materials and workmanship, for the first owner, starting from the invoice date.

This commercial warranty does not limit or replace the rights granted to consumers under the legal guarantee. It covers, in particular, manufacturing defects and component failures attributable to a manufacturing defect, subject to the conditions of this warranty.

7.3. Consumables and wear parts

Electronic tubes, bulbs, fuses, loudspeakers and other items considered consumables or wear parts benefit, where applicable, from a specific commercial coverage period of three (3) months.

This commercial coverage does not apply to normal wear and tear resulting from use of the product. It does not limit any rights under the legal guarantee of conformity where a defect covered by that guarantee is established.

7.4. Exclusions from the commercial warranty

The commercial warranty does not cover, in particular:

• Normal wear and tear of components and consumables;
• Damage resulting from misuse or use contrary to the instructions;
• Damage resulting from unauthorised technical intervention or modification of the product;
• Damage resulting from an accident, negligence or mishandling;
• Damage caused by an unsuitable power supply or a non-compliant installation;
• Defects resulting from external factors unrelated to the manufacturing process.

These exclusions may not be relied upon to exclude any mandatory consumer right under the legal guarantee.

7.5. Warranty and repair procedure

Any warranty claim must be submitted to Invaders Amplification or to the retailer from whom the product was purchased.

The buyer must provide proof of purchase and a detailed description of the defect. Photographs or videos may be requested to assist with diagnosis.

Depending on the nature of the issue, Invaders Amplification may offer remote diagnosis, repair through the retailer, repair at its workshop or another appropriate solution.

Transport costs relating to work covered by the legal guarantee shall be borne in accordance with the applicable statutory obligations.

For work covered only by the commercial warranty, the arrangements for covering transport costs shall be communicated to the customer before the work is carried out.

If a defect is not covered by a warranty, a repair quotation may be provided. Any inspection or repair costs shall be communicated to the customer in advance and are subject to the customer's approval.

Art. 8 – Personal data protection and privacy

In the course of its business, Invaders Amplification collects and processes certain personal data required to manage orders, payments, invoicing, delivery and after-sales service.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Belgian legislation.

The data collected may include, in particular:

• First and last name;
• Billing and delivery address;
• Email address;
• Telephone number;
• Information required to process and monitor orders;
• Technical and browsing data required for the operation of the website.

Data is used only for legitimate purposes related to the seller's business, the performance of orders, compliance with legal obligations and, where permitted, commercial communications.

Certain data may be shared with service providers involved in processing orders, including payment service providers, delivery companies, hosting providers and technical tools required to operate the website.

Audience measurement and analytics tools, including Google Analytics, may also be used in accordance with the privacy policy and the applicable rules on cookies and consent.

The buyer has the rights provided by law, including the right of access, rectification, erasure, restriction of processing, objection and, where applicable, data portability.

To exercise these rights or obtain further information, the buyer may contact Invaders Amplification using the email address provided on the website.

Detailed information about data processing, cookies, retention periods and relevant service providers is set out in the privacy policy available on the website.

Art. 9 – Intellectual property

All elements comprising the Invaders Amplification website, including texts, photographs, illustrations, logos, graphics, videos, drawings, designs, audio elements, software, 3D configurators and technical content, are protected by intellectual property laws.

They remain the exclusive property of Invaders Amplification or their respective rights holders.

Any reproduction, representation, adaptation, modification, distribution or exploitation, in whole or in part, without the prior written authorisation of the relevant rights holder is prohibited, except where permitted by law.

The 3D configurator and its renderings may be used solely to view and customise products offered by Invaders Amplification.

Configurations, visuals and designs developed as part of Invaders Amplification's business may not be reproduced or commercially exploited without prior authorisation.

Art. 10 – General and final provisions

10.1. Force majeure

Invaders Amplification shall not be held liable for any delay or failure to perform its obligations where this results from an event of force majeure or circumstances beyond its control that reasonably prevent performance of the contract.

Such events may include, in particular, natural disasters, fires, floods, pandemics, conflicts, major transport disruptions, strikes, interruptions to communication networks, significant component shortages or major supplier failures.

Where the event temporarily prevents performance of the contract, the seller shall inform the buyer and take reasonable steps to limit the consequences of the delay.

Where performance becomes permanently impossible, the contractual consequences shall be determined in accordance with applicable law.

10.2. Severability

If one or more provisions of these General Terms and Conditions are held to be void or unenforceable, the remaining provisions shall remain in full force and effect insofar as they can continue to apply independently of the affected provisions.

Where possible, the affected provision shall be interpreted or replaced in accordance with the law in order to preserve the overall balance of the contract.

10.3. Entire agreement

These General Terms and Conditions, the product specifications, the order summary and any specific terms accepted by the parties constitute the entire contractual framework applicable to the sale.

In the event of a conflict, mandatory statutory provisions shall prevail. Specific terms expressly agreed for an order shall prevail over any incompatible general provisions.

10.4. Applicable law and competent courts

These General Terms and Conditions of Sale are governed by Belgian law.

In the event of a dispute, the parties shall endeavour to find an amicable solution.

If no agreement can be reached, the competent courts shall be determined in accordance with the applicable legal rules, including those protecting consumers.

No provision of these terms shall deprive consumers of the mandatory protections afforded to them under the law applicable in their country of residence where those protections must apply.

10.5. Acceptance of the General Terms and Conditions

Any order placed on the Invaders Amplification website implies that the buyer has read and accepted these General Terms and Conditions of Sale.

For customised products, the customer also acknowledges having been informed of the specific provisions excluding the right of withdrawal where the legal criteria are met.